Avanor · Legal

Privacy Policy

Avanor Technologies L.L.C-FZ · Last updated: 26 May 2026

Avanor Technologies L.L.C-FZ, operating under the brand Avanor (“we”, “our” or “us”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data, and the rights available to you in connection with it.

01About this Policy

This Policy applies to personal data we process when you visit our websites, register for or use our services, or otherwise interact with us. We act as the controller of that data and are responsible for determining how and why it is processed.

We may update this Policy from time to time. Prior versions remain available on request, and where any material change is introduced (for example, a new purpose of processing or a change of controller) we will notify you in advance by email or by means of a notice published on our websites.

02Personal Data We Collect

Depending on your relationship with us, we may collect the following categories of data:

Information you provide to us Details submitted when you register or interact with us, such as your name, identification details, a selfie or photographic verification image, and your address.

Transaction information Records of your transactions with us, including the cards and accounts you use.

Technical and usage information Information about the device and software you use to access our services, including browser version, IP address and operating system.

03How We Use Your Data

We process your personal data on the following bases and for the following purposes:

To provide and improve our services

To establish, administer and manage your account.
To track, analyse and improve the services we provide to you and to our other customers.

To meet our legal and regulatory obligations

To detect and prevent unlawful activity, including money laundering, tax evasion and fraud.

With your consent

To send you information about our products and services by email where we believe they may be of interest to you. You may withdraw your consent and unsubscribe at any time by contacting us by email.

04How We Share Your Data

We may disclose your personal data to:

Members of our personnel who need it to perform their duties.
Organisations that support the services you use, where access is necessary to deliver those services — including card producers and networks, credit reference agencies, Know Your Customer (KYC) and analytical service providers, cyber-security providers, customer-interface providers, and any party to whom you have given us explicit permission to disclose your data.
Authorities competent to detect and prevent terrorism and other serious crime.

We will also disclose your personal data where necessary to comply with applicable law, to enforce our Terms and Conditions or other agreements, or to protect the rights, property or safety of Avanor, our customers or others.

05International Transfers

We may transfer and store the data we collect from you in locations outside the United Arab Emirates (“UAE”), and our personnel or suppliers located outside the UAE may process it. Where we do so, we share data only with organisations and in countries that the relevant regulator recognises as providing an adequate level of data protection, or with which we have agreed standard data-protection clauses.

06How Long We Keep Your Data

We retain your personal data for as long as you use our services and for five years thereafter, in order to comply with applicable law. In certain circumstances — such as the prevention or investigation of money laundering or fraud — we may retain data for a longer period where this is necessary or required by law.

07Keeping Your Data Secure

We apply technical and organisational measures to safeguard your personal data, including:

Access to your account is controlled by a username and password unique to you.
Your personal data is stored on secure servers.
Payment details are encrypted using SSL technology — you can typically identify this by a padlock icon or secure address indicator in your browser.

08Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you and obtain a copy of it.
Have inaccurate data corrected.
Ask us to delete, block or suppress your data, although for legal reasons we may not always be able to do so.
Object to our use of your data for direct marketing and, in certain circumstances, for legitimate interests, research and statistical purposes.
Withdraw any consent you have previously given us.

09Cookies

We use cookies to distinguish you from other users of our websites. This helps us provide you with a good experience and allows us to improve our websites.

10Children

Our services are intended for adults. We do not knowingly collect personal data from individuals who are not of legal age to enter into a binding agreement.

11Contact Us

If you have any questions about this Policy or about how we process your personal data, please contact us:

Email:

Please include your name and any other information necessary for us to consider your request fully.